Return & Refund Policy
Welcome to Dadi Ki Jaggery. We value your trust and strive to provide pure, high-quality jaggery products. Please read our Return & Refund Policy carefully.
1. Returns
Due to the nature of food products, returns are generally not accepted once the order has been delivered. However, returns may be accepted if:
- You receive a damaged or defective product.
- You receive the wrong product.
- The product is spoiled or unfit for consumption upon delivery.
2. Return Request
To request a return, please contact us within 24-48 hours of receiving your order with:
- Order Number
- Photos of the product/package
- Brief description of the issue
3. Refunds
Once your request is reviewed and approved, refunds will be processed in the following cases:
- Damaged product received
- Wrong item delivered
- Order cancelled before dispatch
Refunds will be credited to the original payment method within 5-7 business days.
4. Replacement
In eligible cases, we may offer a replacement instead of a refund, based on product availability.
5. Non-Refundable Cases
Refunds/returns will not be applicable for:
- Change of mind after delivery
- Incorrect shipping address provided by customer
- Delay caused by courier partners or unforeseen circumstances
- Opened or partially consumed products (unless quality issue is verified)
6. Contact Us
For any return or refund queries, please contact us through our Contact Us page or customer support details provided on the website.